We seek to build a team of Desktop/Voice-Video technicians who can perform multiple functions. We understand that people have specialties, but seek people open to cross training and willing to apply their skills in multiple areas.
The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support which may include duties such as:
Setting up PCs
Installing PC operating systems via scripted install packages
Installing application software on PCs via scripted install packages
Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
Performs all administration involved with PC (desktop/notebooks) distribution including
Performing inventory on software and computer stock and making request for order or ordering new equipment
Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff
Support network and locally attached printers
Use of the Support Center ticket database to track, update and close tickets.
Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
Identify and execute process improvements and other enhancements that improve operational efficiency.