Training Manager, Microsoft, National Security

Location: Redmond, WA, United States
Date Posted: 11-25-2018
Training Manager that holds a TS/SCI with poly clearance for a position located in Redmond, WA or Reston, VA.  Microsoft’s Secure Operations Center (SOC) that provides end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of three teams: Livesite, Network Management, and Customer Reported Incidents. These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be operated from two Microsoft SOCs in Redmond, WA and Reston, VA, with the penultimate goal of supporting all US Government environments from the same SOC. 
* Relocation assistance provided* * Sign on bonus*
Essential job functions:
  • Responsible for executing the Training and Onboarding Plan developed using the Microsoft Run Book and Best Practices for all new hires. Training Plan includes classroom training, videos, shadowing and hands on elements
  • Possess technical knowledge and skill to provide hands on training and shadowing opportunities for resources
  • Incorporate process, Microsoft Processes and Government processes into an integrated training portfolio
  • Responsible for assessing the team and providing additional or supplemental training to resolve any knowledge gaps
  • Respond to Process Change Notifications (PCN) and adapt training assets to comply with modifications
  • Deliver training at a regional level (Manassas and Warrenton, VA)
  • Maintain training metrics and reporting for Quarterly Business Reviews 
  • Use Metrics to initiate performance improvements and Continual Service Improvement initiatives
  • Coordinate with TX counterpart on process efficiencies and improvements and ensure consistency in the execution of the Training Plan
  • Serve as the focal point for the new Hire experience to include socialization, integration and encouraging a healthy team environment
Required Qualifications:
  • BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience
  • TS/SCI with Poly clearance
  • Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment
  • Shift work may be required as SOC is 24x7x365
 

 
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