Microsoft Global Data Center, Site Lead

Location: Manassas, VA, United States
Date Posted: 10-03-2018
Data Center Operations, Site Manager that holds TS/SCI with polygraph clearance for a position located in Manassas, VA.
Must have an active TS/SCI with Poly clearance
Microsoft Global Data Center Operations (GDCO)  to provide end-to-end data center IT support services including data center hardware break/fix/move/add/change, data center staging and deployment, and logistics/asset management support for a U.S. Government customer.
Essential job functions:
• Responsible for 24x7 coverage to two site locations geographically local to Northern VA 
• Maintain 2-person access at all times
• Assist with hiring, training and on-boarding of all resources
• Responsible for management functions to include performance management, HR functions, approvals, and acts as point of escalation 24x7
• Drive the workflow to the technician on shift
• Drive technician performance to SLA and KPI attainment
• Following up on escalations, blocking issues, and responding to site-specific email
• Leadership role across Geographic region
• Validate technician performance metrics
• Available to work tickets as required by demand
• Data center Services Incident Outage investigation and submission
Required Qualifications:
• BS or equivalent + 9 yrs related experience
• TS/SCI with Poly clearance
• Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment
• Must be able to multi-task
• Must possess good communication and customer service skills
• Experience with data center and/or server experience preferred
 

 
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