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Microsoft SOC, Data Center Services Lead

Redmond, WA
The  Microsoft Azure platform is comprised of a large global portfolio of more than 100 data centers and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.​ Microsoft in support of Microsoft’s Secure Operations Center (SOC) that provides end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of three teams: Livesite, Network Management, and Customer Reported Incidents. These teams span across various product groups, including Azure, Active Directory (AAD), and Office365.The services will be operated from two Microsoft SOCs in Redmond, WA and Reston, VA, with the penultimate goal of supporting all US Government environments from the same SOC. 
Currently looking for a Service Engineering Lead that holds TS/SCI with Poly clearance for a position located in Reston, VA.
Essential Job Functions:
  • Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
  • Working knowledge of enterprise network gear including routers, switches, and load balancers
  • Working knowledge of enterprise routing protocols and IP subnetting
  • Experience using common diagnostic tools like Netmon, WinDBG, and Wireshark
  • Experience with PowerShell, SQL, and Python scripting
  • Able to diagnose and mitigate faults
  • Able to identify and drive recovery levers with feature teams
  • Able to communicate effectively through written and oral English
  • Able to interact with external customers & partners on behalf of Microsoft
  • Ability to perform work under continuous deadline pressure
  • Ability to identify and script automatable problems, perform work with efficiency in mind
    Required Qualifications:
  • BS or equivalent + 5 yrs related experience, or MS + 3 yrs experience
  • Hold active TS/SCI with Poly as defined by Clearance Requirements section
  • 6+ years of experience diagnosing/debugging faults in complex online services
  • Demonstrated ability to lead teams while performing on-shift individual contributor work
  • Must be open to shift work as 24/7 support is needed

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