Senior Level Engineering Support Manager to lead a large team of engineers in support of the FDIC infrastructure program. This resource will be responsible for overseeing and managing all engineering resources and projects. U.S. Citizenship and background investigation is required; you must have a current clean financial background.
This Engineering Support Manager will lead a team of 40+ resources providing end-to-end engineering services across workstations, mobility, server, network, storage, and backups. Demonstrate experience implementing technical and process change in a highly complex infrastructure environment that spans across the continental United States. Past performance introducing new enterprise technologies (e.g. Windows 10, Windows Server 2016), solutions, and processes to improve availability, management, monitoring, support, patching, and scalability. Experience working collaboratively with the architects, development leads, and operations to glean requirements and needs to design and provision infrastructure capabilities that yield a flexible environment that supports the known business and technical requirements to include servers, storage, network (LAN, SAN, WAN, internet), monitoring, backups, automation, patching, and scalability. Leadership experience in prioritizing, planning, and successfully delivering multiple projects in parallel and in cooperation with a production environment with a large engineering and operations staff. Demonstrated expertise for providing management for oral and written communication with the highest levels of management while providing technical leadership to engineering and operational teams. Demonstrated experience with development, implementation, and optimization of technology life cycle processes. Detail oriented and must be able to think independently. Presentation skills to present details to senior technology management team. Skill in managing one's own time and the time of others based on an established project plan. Skill in using analysis, logic and reasoning to troubleshoot issues and find the best solutions to challenges. Strong customer service orientation. Must be able to manage multiple tasks with conflicting priorities. Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs. Providing input to the Product Owner/Business Sponsor on the product strategy and vision, and giving feedback on the content and prioritization of the Product Backlog. Being available to provide advice and assistance to teams on technical difficulties that arise in the course of doing their work. Identifying issues to teams that they might overlook, such as scalability, performance, or security. Providing mentorship, career development advice, skills development and training, and overall guidance to team members and supervisors. Demonstrated experience managing large, complex data center environments containing over 3,500 servers, 700 devices, 2 petabytes, and over 10K government end users.
Desirable certifications: PMP, ITIL, TOGAF, etc.